Privacy

This site

No cookies, no analytics, no tracking, and no scripts of its own. It is hosted on Cloudflare, which carries every request and so sees your IP address, as any web host does.

When you buy

The shop that takes your payment records what it needs to deliver your key: your email address and your order, and the details it uses to check for fraud, such as your IP address. The payment itself is handled by the shop's payment processor; I never see your card number. Like any seller I can see what the processor shows one: your name, your email, your country, the amount and a transaction ID. The shop and the processor keep their own records, under their own privacy policies.

The licence server

It keeps one record per key: the key's serial number, a one-way code for the machine it is on, when it was first unlocked, when the key was last sent from that PC to unlock it, when it last moved and how many times. If a key is withdrawn, the date that happened. No names, no email addresses, no IP addresses.

The one-way code is worked out on your PC from the ID Windows gives it, and cannot be turned back into that ID. On the rare PC where Windows does not give one out, it is made from the PC's name and processor instead, which are easier to guess. The licence server also runs on Cloudflare, which sees the IP address of each request as it carries it.

The app

No analytics and no crash reports, and nothing about your library or what you play is sent to me. The FAQ lists everything it sends to a server of mine, in full.

A forum post or a page you open inside Motive loads from its own site under your own signed-in session, the way a browser would; that site sees what any browser visit shows it. If you switch on Share my library for the headset, Motive serves your library's titles, thumbnails and files on your local network, with no password, so any device on that network can reach it while sharing is on.

Seeing or deleting it

Email support@motiveplayer.com with your order ID. I will tell you what I hold about you, and delete it if you ask, unless it is needed to settle a payment dispute. Deleting the licence record frees your key: the next PC you paste it on takes it over.

If you email me, I keep that conversation so I can answer you.